Shipping policy
SHIPPING POLICY
Last updated: July 24, 2026
Thank you for shopping with Orvixio.
This Shipping Policy explains how we process, ship, track, and deliver orders. Please review this policy before placing an order.
1. ORDER PROCESSING
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing time is separate from shipping transit time.
Processing may occasionally take longer due to:
- High order volumes
- Public holidays
- Product availability
- Address verification
- Payment verification
- Fraud-prevention reviews
- Severe weather
- Carrier or fulfillment disruptions
- Events outside our reasonable control
If additional information is required to process your order, we may contact you using the email address provided at checkout.
2. ESTIMATED SHIPPING AND DELIVERY TIME
After your order has been processed and shipped, the estimated shipping transit time is:
7–13 business days
The total estimated time from placing your order to delivery is generally:
8–15 business days
These estimates include:
- 1–2 business days for order processing
- 7–13 business days for shipping transit
Business days do not include weekends or public holidays.
Delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on:
- The delivery destination
- Carrier operations
- Customs clearance
- Local postal services
- Severe weather
- Public holidays
- Transportation disruptions
- Incorrect or incomplete shipping information
- Events outside our reasonable control
3. SHIPPING DESTINATIONS
Orvixio ships only to destinations available during checkout.
If your country, region, or postal code cannot be selected or accepted at checkout, we are currently unable to ship to that destination.
Certain products may be unavailable in some destinations because of:
- Product size or weight
- Carrier restrictions
- Customs requirements
- Local laws or regulations
- Fulfillment limitations
Product and destination availability may change without notice.
4. SHIPPING COSTS
Available shipping methods and shipping charges will be displayed at checkout before payment is completed.
Shipping costs may vary depending on:
- Delivery destination
- Product size and weight
- Order value
- Shipping method
- Available promotions
If free shipping is offered, any minimum order value or other conditions will be shown on the website or at checkout.
5. ORDER CONFIRMATION
After placing an order, you should receive an order confirmation email at the email address provided during checkout.
Please review the order confirmation carefully and contact us as soon as possible if any information is incorrect.
Receiving an order confirmation does not mean that the order has shipped.
6. SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you should receive a shipping confirmation email containing tracking information, when tracking is available.
Tracking information may take approximately 2–5 business days to begin showing updates after the shipping confirmation email is sent.
A temporary delay or gap in tracking updates does not necessarily mean that the package has stopped moving.
Please allow sufficient time for the carrier’s tracking system to update.
7. MULTIPLE PACKAGES
Items from the same order may occasionally be shipped separately.
This may happen when:
- Products are stored at different fulfillment locations
- Products have different processing times
- The order must be divided because of package size or weight
- Separate shipping provides a safer or more efficient delivery method
If an order is divided into multiple packages, you may receive multiple tracking numbers.
You will not be charged additional shipping fees solely because Orvixio divides an order into multiple packages.
8. SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Before completing your order, please confirm the following information:
- Recipient’s full name
- Street address
- Apartment, suite, or unit number
- City
- State, province, or region
- Postal code
- Country
- Telephone number
- Email address
If you notice an error in your shipping address, contact us immediately at:
hjiajun277@gmail.com
We cannot guarantee that an address can be changed after the order has entered processing or has been shipped.
Orvixio is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete information provided by the customer.
If a package is returned because of an incorrect or incomplete address, the customer may be responsible for reasonable reshipping and return costs, where permitted by applicable law.
9. ORDER CHANGES AND CANCELLATIONS
Please contact us as soon as possible if you need to change or cancel an order.
We will try to accommodate your request, but we cannot guarantee that an order can be changed or canceled after processing has started.
Once an order has shipped, it normally cannot be canceled.
After delivery, eligible products may be returned in accordance with our Return & Refund Policy.
10. SHIPPING DELAYS
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible causes include:
- Customs inspections
- Carrier congestion
- Severe weather
- Public holidays
- Local delivery disruptions
- Transportation interruptions
- Incorrect shipping information
- Events outside our reasonable control
If we determine that an order cannot be shipped within the promised processing timeframe, we will provide an updated estimate when reasonably possible.
Where required by applicable law, we may request your consent to continue with the delayed shipment.
If you do not agree to a material delay, you may cancel the unshipped portion of the order and receive a refund for that portion.
11. CUSTOMS, IMPORT DUTIES, AND TAXES
International orders may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by the destination country or region.
If duties and taxes are included in the price or shipping charge, this will be clearly stated at checkout.
Unless expressly stated otherwise, customs duties, import taxes, and other charges imposed by the destination country may be the responsibility of the recipient.
Orvixio does not control:
- Customs decisions
- Local import charges
- Customs processing times
- Local import restrictions
Customers are responsible for reviewing any applicable import requirements before placing an order.
If a package is refused because the recipient does not pay required customs charges, any refund may be reduced by reasonable shipping, return, customs, or handling costs incurred by Orvixio, where permitted by applicable law.
12. PACKAGES MARKED AS DELIVERED
If tracking shows that your package has been delivered but you cannot locate it, please:
- Check around the delivery location
- Check with household members
- Check with neighbors
- Check with the building reception, front desk, or mailroom
- Confirm that the shipping address was correct
- Contact the local delivery carrier
If the package still cannot be located, contact us within 7 calendar days of the delivery scan at:
hjiajun277@gmail.com
Please include your order number and a description of the issue.
We will review the available tracking information and assist with a carrier investigation where reasonably possible.
A delivered tracking status does not automatically guarantee that a refund or replacement will be issued. Each case will be reviewed individually based on the available evidence and applicable law.
13. LOST PACKAGES
If tracking has not updated for an unusually long period or your package has not arrived within a reasonable time after the estimated delivery window, contact us at:
hjiajun277@gmail.com
Please provide:
- Your full name
- Your order number
- Your tracking number
- A description of the issue
We may need to open an investigation with the shipping carrier before approving a replacement or refund.
Depending on the outcome of the investigation, we may provide:
- A replacement
- A full or partial refund
- Store credit
- Another appropriate resolution
14. DAMAGED PACKAGES
Please inspect your package and product promptly after delivery.
If your order arrives damaged, contact us within 7 calendar days of delivery at:
hjiajun277@gmail.com
Please include:
- Your full name
- Your order number
- Clear photos or videos of the damaged product
- Photos of the outer packaging
- Photos of the shipping label
- A description of the damage
Please keep the product and all packaging until your request has been reviewed.
Depending on the circumstances, we may offer:
- A replacement
- A full or partial refund
- Store credit
- Another appropriate resolution
15. REFUSED, UNCLAIMED, OR RETURNED PACKAGES
Customers are responsible for monitoring tracking information and collecting packages when required.
A package may be returned to the sender if it is:
- Refused by the recipient
- Not collected
- Returned because of an incorrect or incomplete address
- Returned after unsuccessful delivery attempts
- Rejected because required customs charges were not paid
Where permitted by applicable law, any refund may be reduced by reasonable original shipping, return shipping, customs, or handling costs incurred by Orvixio.
Please contact us before refusing a delivery.
16. CONTACT US
For questions about shipping, tracking, or delivery, please contact:
Orvixio
Email: hjiajun277@gmail.com
Website: https://orvixio.com
Nothing in this Shipping Policy excludes or limits any mandatory consumer rights available under applicable law.