Shipping policy

SHIPPING POLICY

Last updated: July 10, 2026

Thank you for shopping with ORVIXIO. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During holidays, promotional events, product launches, or periods of unusually high order volume, processing may occasionally take longer.

Processing time is separate from shipping time.

SHIPPING DESTINATIONS

We currently ship to the destinations available during checkout.

If your country or region does not appear during checkout, we are currently unable to deliver to that location.

ESTIMATED DELIVERY TIME

For orders shipped to the United States, estimated delivery normally takes approximately 7–15 business days after the order has been dispatched.

Delivery times are estimates and are not guaranteed.

Delays may occur because of customs inspections, severe weather, carrier disruptions, public holidays, local delivery conditions, incorrect addresses, or other circumstances outside our reasonable control.

SHIPPING COSTS

Available shipping methods and shipping charges will be displayed during checkout before payment is completed.

Free shipping promotions may be subject to a minimum order value, destination restrictions, or other stated conditions.

CUSTOMS DUTIES AND IMPORT TAXES

Our standard international shipping service is delivered on a DDP basis where stated.

For orders shipped using DDP delivery, applicable customs duties, import taxes, and customs-clearance charges are included in the price or shipping charge paid during checkout.

Customers should not normally be required to pay additional customs duties when the package is delivered.

Any sales tax required by the destination may be calculated and displayed separately during checkout.

If a destination or shipping method is not offered on a DDP basis, any applicable charges will be clearly stated where possible before the order is completed.

ORDER TRACKING

After your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Tracking information may take 2–5 business days to update after dispatch.

International shipments may be handled by more than one carrier. Tracking updates may temporarily pause while a package is transferred between carriers or processed by customs.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an error in your address.

We will try to update the address before dispatch, but changes cannot be guaranteed after the order has entered processing or has been shipped.

ORVIXIO is not responsible for failed deliveries caused by an incorrect, incomplete, or outdated address provided by the customer.

Additional shipping charges may apply if an order needs to be shipped again.

DELAYED OR LOST ORDERS

If your order has not arrived after the estimated delivery period, please check the tracking information and allow a reasonable amount of additional time.

If tracking has not updated for an extended period, contact us with your full name and order number.

We will review the shipment with the relevant carrier.

The carrier may need to complete an investigation before a replacement or refund can be issued.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package has been delivered but you cannot locate it, please:

1. Confirm that the delivery address is correct.
2. Check around the delivery location.
3. Ask household members, neighbours, building staff, or reception.
4. Contact the local delivery carrier.

If the package still cannot be located, contact our customer support team.

SPLIT SHIPMENTS

Items within the same order may occasionally be shipped separately.

In this situation, you may receive more than one tracking number, and the packages may arrive on different dates.

You will not be charged additional shipping fees because an order was divided into separate shipments.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order.

Changes and cancellations cannot be guaranteed after processing has started.

Orders that have already been dispatched cannot be cancelled and must follow our Return and Refund Policy.

CONTACT US

For shipping questions, please contact ORVIXIO customer support through our Contact Us page.

Please include your full name and order number so that we can assist you efficiently.