Refund policy

RETURN & REFUND POLICY

Last updated: July 24,2026

At Orvixio, we want you to feel confident about your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

1. RETURN WINDOW

You may request a return within 7 calendar days of the date your order is marked as delivered.

To be eligible for a return, the item must be:

- Unused and in its original condition
- Free from signs of wear, damage, washing, or alteration
- Returned with its original packaging, accessories, manuals, and labels
- Accompanied by proof of purchase or your order number

Returns requested more than 7 calendar days after delivery may not be accepted, except where required by applicable law.

2. HOW TO REQUEST A RETURN

Before returning any item, please contact us at: 

hjiajun277@gmail.com

Please include:

- Your full name
- Your order number
- The item you wish to return
- The reason for the return
- Clear photos or videos if the item is damaged, defective, or incorrect

If your return is approved, we will provide the correct return address and return instructions.

Do not return an item to the address shown on the original package or shipping label. Unauthorized returns may not be accepted or refunded.

3. RETURN SHIPPING COSTS

If the return is caused by a damaged, defective, or incorrect item, Orvixio will cover the reasonable return shipping cost or provide another appropriate resolution.

For returns caused by a change of mind, personal preference, ordering the wrong size, color, or quantity, the customer is responsible for the return shipping cost.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.

We strongly recommend using a trackable shipping service. Orvixio is not responsible for return packages that are lost or damaged in transit when the return label was not provided by us.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 calendar days of delivery.

Please provide your order number and clear photos or videos showing:

- The item received
- The damaged or defective area
- The product packaging
- The shipping label, where relevant

After reviewing the evidence, we may offer a replacement, a full or partial refund, store credit, or another appropriate resolution.

Please do not discard the item or its packaging until your request has been reviewed.

This reporting period does not limit any mandatory rights available under applicable consumer law.

5. NON-RETURNABLE ITEMS

We cannot accept returns for:

- Items that have been used, washed, altered, or damaged after delivery
- Items missing original packaging, parts, accessories, manuals, or labels
- Personalized or custom-made products
- Gift cards
- Final-sale or clearance items clearly marked as non-returnable
- Sealed personal-care or hygiene-sensitive products after the seal has been opened
- Items returned without prior authorization

Please contact us before purchasing if you are unsure whether an item is eligible for return.

6. REFUNDS

Once your approved return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process approved refunds within 5 business days after inspection.

Your bank, credit-card provider, PayPal, or other payment provider may require additional time to post the refund to your account.

If more than 10 business days have passed since we confirmed that your refund was issued, please contact us.

We reserve the right to reduce or refuse a refund if the returned item:

- Shows signs of use or damage
- Is missing parts or original packaging
- Is returned in a materially different condition
- Does not meet the eligibility requirements in this policy

This does not affect any rights you may have under applicable consumer law.

7. EXCHANGES

We do not currently offer direct exchanges.

To obtain a different item, size, or color, please return the eligible item for a refund and place a new order.

For damaged, defective, or incorrect items, contact us before placing another order so we can review the issue and provide an appropriate resolution.

8. ORDER CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee cancellation or modification after an order has entered processing or has been shipped.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

9. REFUSED OR UNCLAIMED PACKAGES

Customers are responsible for providing a complete and accurate shipping address and for collecting packages when required.

If a package is refused, unclaimed, or returned because of an incorrect address provided by the customer, any refund may be reduced by the original shipping cost, return shipping cost, customs fees, or other costs incurred by Orvixio, where permitted by law.

10. CONTACT US

For return or refund questions, contact us at:

Orvixio
Email: hjiajun277@gmail.com
Website: https://orvixio.com

Nothing in this policy excludes or limits any mandatory consumer rights available under applicable law.