Refund policy
Return & Refund Policy
Last Updated: July 10, 2026
Thank you for shopping with Orvixio. We want you to be satisfied with your purchase. Please review the following return and refund conditions before submitting a request.
1. Return Period
You may request a return within 30 calendar days of receiving your order.
To be eligible for a return, the item must be:
* Unused, unworn, and in its original condition;
* In its original packaging, with all tags, accessories, manuals, and included items;
* Accompanied by a valid order number or proof of purchase.
Items returned without prior approval may not be accepted.
2. How to Request a Return
To request a return, please contact us at:
Email: [hjiajun277@gmail.com]
Please include:
* Your full name;
* Your order number;
* The item you wish to return;
* The reason for the return;
* Clear photos or videos if the item is damaged, defective, or incorrect.
If your return request is approved, we will provide return instructions and the appropriate return address.
Please do not return an item to the address shown on the original shipping package unless our customer service team specifically instructs you to do so.
3. Damaged, Defective, Incorrect, or Missing Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, incorrect, or if part of your order is missing, contact us within 7 calendar days of delivery.
Please provide clear photos or videos showing:
* The product and the reported issue;
* The shipping package;
* The shipping label;
* Any damaged packaging.
After reviewing the evidence, we may offer a replacement, partial refund, or full refund, depending on the circumstances.
If the issue was caused by Orvixio or the shipping process, we will cover reasonable return shipping costs when a physical return is required.
4. Change-of-Mind Returns
Returns requested because the customer changed their mind, ordered the wrong size or color, or no longer wants the product may be accepted if the item meets all return conditions.
For change-of-mind returns:
* The customer is responsible for return shipping costs;
* Original shipping charges are non-refundable;
* The customer is responsible for ensuring that the returned package reaches the return address safely;
* We strongly recommend using a tracked shipping service.
Orvixio is not responsible for return packages that are lost or damaged during return transportation.
5. Non-Returnable Items
The following items cannot normally be returned unless they arrive damaged, defective, or incorrect:
* Personalized or custom-made products;
* Gift cards;
* Downloadable or digital products;
* Perishable products;
* Products marked as “Final Sale” or non-returnable;
* Personal-care, beauty, hygiene, or health-related products that have been opened or used;
* Items damaged through misuse, accidental damage, improper handling, or normal wear and tear.
Please contact us before purchasing if you are unsure whether a product is eligible for return.
6. Sale Items
Regular sale or promotional items may be returned if they meet the conditions in this policy.
Items clearly marked as “Final Sale” cannot be returned unless they are damaged, defective, incorrect, or applicable law requires otherwise.
7. Exchanges
We do not guarantee direct exchanges because product availability may change.
The fastest way to receive a different item, size, or color is to request a return for the original item and place a new order after the return has been approved.
8. Refund Inspection and Approval
Once we receive your returned item, we will inspect it and notify you whether the refund has been approved.
Returned items that are used, damaged, incomplete, or not in their original condition may be rejected or may qualify only for a partial refund.
Approved refunds will be issued to the original payment method within 5 business days after the return inspection is completed.
Your bank, card issuer, PayPal, or payment provider may require additional time to display the refund in your account.
9. Original Shipping Costs
Original shipping charges are generally non-refundable for change-of-mind returns.
If the return is caused by a damaged, defective, incorrect, or significantly misdescribed item, we may refund the original standard shipping charge where appropriate.
Express shipping upgrades and other optional delivery charges are normally non-refundable.
10. Order Cancellations
Orders may be cancelled within 12 hours of purchase, provided that the order has not already entered processing or been shipped.
Cancellation requests are not guaranteed.
Once an order has been processed or shipped, it cannot be cancelled and must be handled under the standard return procedure after delivery.
11. Incorrect Address and Refused Packages
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address, failure to collect the package, refusal of delivery, or unsuccessful delivery attempts, any original shipping costs, return shipping costs, or carrier fees may be deducted from the refund.
Shipping fees for resending an order may also be charged to the customer.
12. Lost or Undelivered Orders
If your tracking information has not updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us.
We will work with the shipping provider to investigate the shipment. A replacement or refund may be offered after the investigation confirms that the package has been lost.
An order will not be considered lost solely because of temporary tracking delays, customs processing, or carrier delays.
13. Late or Missing Refunds
If you have not received an approved refund:
1. Check your bank or payment account again;
2. Contact your card issuer, bank, PayPal, or payment provider;
3. Allow additional processing time required by the payment provider.
If you have completed these steps and still have not received the refund, please contact us at [hjiajun277@gmail.com].
14. Consumer Rights
Nothing in this policy limits any mandatory consumer rights available under the laws applicable to the customer.
Where applicable law provides additional cancellation, return, replacement, repair, or refund rights, those legal rights will apply.
15. Contact Us
For questions regarding returns, refunds, damaged products, or order cancellations, please contact:
Orvixio Customer Support
Email: [hjiajun277@gmail.com]
Website: https://orvixio.com